# default

> default knowledge base – help articles and documentation.

## About Lettuce Grow

- [How does the refer-a-friend program work?](https://support.lettucegrow.com/en_us/how-does-the-refer-a-friend-program-work-BJR7wTH11l.md): You can share your referral code with your friends and family up to 3 times a month to give them 125 off any Farmstand purchase     Once they use your code a
- [Is growing with a Farmstand considered organic?](https://support.lettucegrow.com/en_us/is-growing-with-a-farmstand-considered-organic-rkPmwaBk1x.md): We use organic nonGMO seeds and organic growing practices to raise your seedlings     Additionally everything we do is California Prop 65 compliant which we
- [What type of seeds does Lettuce Grow use?](https://support.lettucegrow.com/en_us/what-type-of-seeds-does-lettuce-grow-use-S18mwaHJke.md): We start your seedlings 200 varieties in our greenhouses to give you a head start growing and harvesting food for your table Your seedlings are 34 weeks o
- [What does the Prop 65 warning mean for my health and safety?](https://support.lettucegrow.com/en_us/what-does-the-prop-65-warning-mean-for-my-health-and-safety-SJ60U6Hykg.md): For California residents      All materials that come into contact with water or plants are FDA food grade and Prop 65 compliant however certain internal ele
- [How is the water dispersed to all the plants?](https://support.lettucegrow.com/en_us/how-is-the-water-dispersed-to-all-the-plants-BkF7DTrkJe.md): When the pump turns on it pushes water to the top of the Farmstand where the diffuser acts like a showerhead This allows the water to rain down evenly inside 
- [What should you know before getting started?](https://support.lettucegrow.com/en_us/what-should-you-know-before-getting-started-Sy4CtlEye.md): 1 What is Lettuce Grows mission  Lettuce Grow aims to reconnect people with their food by enabling them to grow nutritious produce at home advancing a susta
- [What is in the Counterstand nutrients?](https://support.lettucegrow.com/en_us/what-is-in-the-counterstand-nutrients-SyQgjJbqJe.md): The nutrients you receive in your Nutrients Pack are some of the most important factors for successfully growing lots of beautiful produce on your Farmstand

## Counterstand

- [What is the Counterstand and how does it work?](https://support.lettucegrow.com/en_us/what-is-the-counterstand-and-how-does-it-work-B1LOiG4Sxx.md): The Counterstand is a lowmaintenance hydroponic system that uses the Kratky methoda simple nofuss way to grow plants without pumps or moving parts Its per
- [How do I get started with the Counterstand?](https://support.lettucegrow.com/en_us/how-do-i-get-started-with-the-counterstand-SJcfZ1ZcJe.md): 1  Get started  If you purchased a Counterstand instore it comes preassembled with water and nutrients No need to add anything until the water level is ~1
- [How do I add plant food to my Counterstand?](https://support.lettucegrow.com/en_us/how-do-i-add-plant-food-to-my-counterstand-HkVpF06Xxx.md): Heres a stepbystep guide to adding plant food and caring for your Counterstand     1 Starting Fresh     Add Water Fill the Counterstand with purified wat
- [How do I plant a new seedling in the Counterstand?](https://support.lettucegrow.com/en_us/planting-a-new-seedling-in-a-counterstand-HJ5ZE1W9kl.md): Add water  Fill the Counterstand with filtered water ½ below FILL LINE  2  Add plant food  Add 4 halffull droppers of plant food and mix  3  Plant your
- [How do I transplant a Farmstand plant into the Counterstand?](https://support.lettucegrow.com/en_us/transplanting-from-farmstand-into-counterstand-B1RIk5kx.md): Add filtered water  Fill the Counterstand with filtered water just below the refill line  2  Add nutrients  Add 4 halffull droppers of plant food and mix  
- [What is in the Counterstand nutrients?](https://support.lettucegrow.com/en_us/what-is-in-the-counterstand-nutrients-SyQgjJbqJe.md): The nutrients you receive in your Nutrients Pack are some of the most important factors for successfully growing lots of beautiful produce on your Farmstand
- [How do I set up my Counterstand's Glow Lamp timer?](https://support.lettucegrow.com/en_us/how-do-i-set-up-my-counterstands-glow-lamp-timer-HyqNiLPMeg.md): Glow Lamp Instructions   The Glow Lamp has  three modes  controlled by a single  button   1 16Hour Mode Default Setting     Upon connection the lamp wil
- [What is the Return & Warranty policy for the Counterstand?](https://support.lettucegrow.com/en_us/what-is-the-return-warranty-policy-for-the-counterstand-BJI_Ma0Jeg.md): Counterstand Set Warranty Policy  Lettuce Grow warrants our Counterstands for 90day against defects in materials and workmanship The Glow Lamp is separately c

## Shipping & Delivery

- [Where do you ship?](https://support.lettucegrow.com/en_us/where-do-you-ship-SJOmw6B1Jg.md): Wed love to bring Lettuce Grow to as many places as possible but we currently ship only within the United States and Canada     Exempt areas include all US
- [How do I track my order?](https://support.lettucegrow.com/en_us/how-do-i-track-my-order-BkWNPTSJ1g.md): Youll get an order confirmation email once your order has been placed As soon as your package leaves our warehouse youll receive a second email with all rel
- [What is Route package protection?](https://support.lettucegrow.com/en_us/what-is-route-package-protection-r1lyP6rk1g.md): What is Route and why is it being used for my order   Route is a leading provider of package protection and tracking solutions We use Route to ensure that yo
- [How do I file a claim with Route?](https://support.lettucegrow.com/en_us/how-do-i-file-a-claim-with-route-BkFPApayJl.md): Handling Claims        How do I file a claim if my seedlings arrive damaged or are lost   If you have Route insurance you can file a claim directly through th
- [When will my seedlings ship?](https://support.lettucegrow.com/en_us/when-will-my-seedlings-ship-rJIBxX14eg.md): Once your Farmstand or Counterstand is delivered its time to redeem your seedling credits  and thats when we spring into action      We ship seedlings af
- [What is your Shipping Policy?](https://support.lettucegrow.com/en_us/what-is-your-shipping-policy-HyBCWZ5kl.md): httpsdocsgooglecomdocumentd1zw0q6khGu952jrs7PWKKrelymcO3FXgVodoe1VnkGMedituspsharing

## Order Management

- [Can I cancel or edit my order?](https://support.lettucegrow.com/en_us/hc-can-i-cancel-or-edit-my-order-BkkkPpByJl.md): To get your items to you as quickly as possible all orders begin the shipping process the moment they are finalized so we wont be able to cancel or edit your
- [How do I apply my seedling credits to my order?](https://support.lettucegrow.com/en_us/how-do-i-apply-my-seedling-credits-to-my-order-BkbusIGgge.md): How do I apply my seedling credits to my order   You can easily apply your store credits during checkout if youre logged into your account Just follow these 
- [How do I use my Lettuce Grow store credit?](https://support.lettucegrow.com/en_us/how-do-i-use-my-lettuce-grow-store-credit-r1rfFQYeee.md): You can easily apply your seedling credits during checkout if youre logged into your account Just follow these steps      Log In       Make sure youre signe
- [Unable to see your seedling credits?](https://support.lettucegrow.com/en_us/unable-to-see-your-seedling-credits-B1n0LHq6Jg.md): How do I check and use my seedling credits   To view your seedling credit balance and use them    Visit our website at  wwwlettucegrowcom     Log in using 
- [Where can I access and manage my Lettuce Grow account?](https://support.lettucegrow.com/en_us/where-can-i-access-and-manage-my-lettuce-grow-account-Hkm1Frq6kx.md): What should I do if Im having trouble logging into my Lettuce Grow account   If youre experiencing login issues here are some steps that can help     For t
- [What’s the process for adding new plants in the app?](https://support.lettucegrow.com/en_us/whats-the-process-for-adding-new-plants-in-the-app-BkrA0w7Ayg.md): Step 1 Create Your Account     Open the app and click  Create an Account Now  as a new grower    Enter your name phone number and email address Make sure t

## Accessories

- [What is the Cleaning Kit? 🎥](https://support.lettucegrow.com/en_us/what-is-the-cleaning-kit-S1YJDpH1Jg.md): At Lettuce Grow were committed to making your growing experience as easy as possible  thats why weve created the  Cleaning Kit  to make your Farmstand main
- [Water flow issues? How to check your pump.](https://support.lettucegrow.com/en_us/water-flow-issues-how-to-check-your-pump-Bkrfvar11l.md): If youre experiencing issues with your pump here are some steps to help assess the situation and figure out the source of the problem It could be one of the 
- [How do I calibrate my pH Pen? 🎥](https://support.lettucegrow.com/en_us/how-do-i-calibrate-my-ph-pen-SyuGvaBJ1g.md): Its important to keep your pH pen in tiptop shape so you can get the most accurate readings possible Just like a good friend your pH pen can change over ti
- [What is the difference between the pH Test Kit and pH Pen?](https://support.lettucegrow.com/en_us/what-is-the-difference-between-the-ph-test-kit-and-ph-pen-Sk4gP6HJyg.md): Hey there farmer lets talk about pH levels in your Farmstand These levels are like the DJ of your plant party  they determine which nutrients are available 
- [What's in the provided nutrients?](https://support.lettucegrow.com/en_us/whats-in-the-provided-nutrients-ry77DaBy1x.md): The nutrients you receive in your Nutrients Pack are some of the most important factors for successfully growing lots of beautiful produce on your Farmstand Th
- [How should I store the nutrients?](https://support.lettucegrow.com/en_us/how-should-i-store-the-nutrients-HJEQw6ryJg.md): Think of storing your nutrients like flour You want to keep them in a cool dry place away from moisture Make sure to always seal the bag completely For adde
- [Can I add more growing levels at a later date?](https://support.lettucegrow.com/en_us/can-i-add-more-growing-levels-at-a-later-date-SJ0RIpB1yl.md): Indoor  Outdoor Farmstands   Absolutely Your Farmstand can support up to 36 plants Head to our  Accessories  to purchase a Single Extension Kit one level 6
- [What is the maintenance for the Glow Rings®?](https://support.lettucegrow.com/en_us/what-is-the-maintenance-for-the-glow-ringsr-Hyyev6r1kl.md): Glow Rings® require very little maintenance and should not become dirty since they are set up indoors and away from your seedlings If you need to clean your Gl
- [How do I set up my Farmstand Nook's Smart Timer with the Lettuce Grow app? 🎥](https://support.lettucegrow.com/en_us/how-do-i-set-up-my-farmstand-nook-smart-timer-with-the-lettuce-grow-ap-B1cfD6ryJg.md): Our Indoor Smart Timer is preset with expertrecommended settings for both the lights and pump  all you need to do is plug them in     We recommend using the 
- [How do I use Arber’s Organic Plant Protection Kit?](https://support.lettucegrow.com/en_us/how-do-i-use-arbers-organic-plant-protection-kit-Hyj3qzh1x.md): To optimize the health and vigor of your plants the Lettuce Grow horticulture team has developed a detailed treatment protocol using Arbers Organic Plant Prot
- [What are the benefits of Arber’s organic plant protection approach?](https://support.lettucegrow.com/en_us/what-are-the-benefits-of-arbers-organic-plant-protection-approach-HJg_pz3Z1e.md): At Lettuce Grow we are dedicated to empowering individuals to grow their own fresh produce with ease and confidence A critical aspect of any successful garden

## Warranty & Returns

- [What is your return policy?](https://support.lettucegrow.com/en_us/what-is-your-return-policy-Bk41PaB11x.md): FARMSTAND NOOK    We allow Farmstand Nook returns within 90 days of the delivery date In order to complete your return you must receive prior authorization an
- [What is your Warranty Policy?](https://support.lettucegrow.com/en_us/what-is-your-warranty-policy-BJMJPpS1ye.md): FARMSTAND NOOK    Lettuce Grow warrants for a period of 3 years all parts of the Farmstand Nook with the exception of 1 year for the pH Pen Warranty Period
- [How do I start a return?](https://support.lettucegrow.com/en_us/how-do-i-start-a-return-S1fM64uwke.md): FAQ How to Submit a Return   If you need to return an item heres everything you need to know about the process    What to Expect     Review Time  Once you 
- [What is the Return & Warranty policy for the Counterstand?](https://support.lettucegrow.com/en_us/what-is-the-return-warranty-policy-for-the-counterstand-BJI_Ma0Jeg.md): Counterstand Set Warranty Policy  Lettuce Grow warrants our Counterstands for 90day against defects in materials and workmanship The Glow Lamp is separately c

## Pest Resources

- [What is Integrated Pest Management (IPM)?](https://support.lettucegrow.com/en_us/what-is-integrated-pest-management-ipm-HkTGy7h1e.md): Weve all heard about pests and what a nuisance they can be but do we all know how common they are what they look like what damage they cause and how to pre
- [How can I protect my Farmstand from pests?](https://support.lettucegrow.com/en_us/how-can-i-protect-my-farmstand-from-pests-S18Gw6Byke.md): In this guide we cover how to identify common garden pests and natural pest control solutions Before you read on though we recommend taking a look at our res
- [How do I use Arber’s Organic Plant Protection Kit?](https://support.lettucegrow.com/en_us/how-do-i-use-arbers-organic-plant-protection-kit-Hyj3qzh1x.md): To optimize the health and vigor of your plants the Lettuce Grow horticulture team has developed a detailed treatment protocol using Arbers Organic Plant Prot
- [What are the benefits of Arber’s organic plant protection approach?](https://support.lettucegrow.com/en_us/what-are-the-benefits-of-arbers-organic-plant-protection-approach-HJg_pz3Z1e.md): At Lettuce Grow we are dedicated to empowering individuals to grow their own fresh produce with ease and confidence A critical aspect of any successful garden
- [How do I use Arber to get rid of aphids on my plants?](https://support.lettucegrow.com/en_us/how-do-i-use-arber-to-get-rid-of-aphids-on-my-plants-ByQ3mJ98yl.md): Aphids       Growing lush greens veggies and herbs in your LettuceGrow Farmstand is the most rewarding experience until you notice tiny green pests on your s
- [How can I treat powdery mildew on my plants using Arber?](https://support.lettucegrow.com/en_us/how-can-i-treat-powdery-mildew-on-my-plants-using-arber-BJ21ry5I1x.md): httpsyoutubecomshorts1Q8vGyY1w4featureshared
- [How do I use Arber to treat fungus gnats?](https://support.lettucegrow.com/en_us/how-do-i-use-arber-to-treat-fungus-gnats-rJCMLJqI1l.md): Fungus Gnats       Growing lush greens veggies and herbs in your LettuceGrow Farmstand is the most rewarding experience until you notice one too many gnats b